Thank you for working with us!

 

WhenDragonsSpeak is part of Hanmeda VOF, Magnoliaplein 11, 7121AM Aalten, The Netherlands.

These Terms of Use govern your use of our website, apps, and other products and services. As some of our services may be software, you agree that we may automatically update this software, and that these terms will apply to such updates.

Please read these terms carefully, and contact us if you have any questions, requests for information, or complaints.

By using our website or other services, you agree to be bound by these terms.

Using Our Services

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of our services being suspended, disabled, or terminated.

When you create your WhenDragonsSpeak account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.

Our Licence to You

Subject to these terms and conditions, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence right to use our services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Centre of Excellence, and you will not share access to your account or access information for your account with any third party. Using our services does not grant you ownership of or any intellectual property rights in our services or the content you access.

Commercial Use

Any use of our services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with WhenDragonsSpeak.com.

Content

Our Content

WhenDragonsSpeak offers coaching, courses, healing, guiding and content. While we seek to provide best service, unexpected events do occur. WhenDragonsSpeak reserves the right to cancel, interrupt, reschedule, or modify any content, or change the point value or weight of any assessment.

Your Content

Our services enable you to share your content, such as assessments and learnings. You retain all intellectual property rights in, and are responsible for, the content you create and share.

User Content does not include course content or other materials made available on WhenDragonsSpeak.com

Feedback

We welcome your suggestions, ideas, comments, and other feedback regarding our services. By submitting feedback, you grant us the right to use the feedback without any restriction or any compensation to you.

Accessing Content / Delivery

For Digital Product purchases:

Course content and assessments can be accessed immediately after successful payment via our website or app.

For Physical Product purchases

We don’t sell Physical products

Security

We care about the security of our users. While we have safeguards and work to protect the security of your account and related information, Universals.TV cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account.

Payments

WhenDragonsSpeak.com offer paid services for educational purpose (e.g. coaching, courses, analysis, memberships) for a fee. Unless otherwise stated, fees are quoted in Euro. You are responsible for paying all fees charged in a timely manner with a payment mechanism associated with the applicable paid educational service. If your payment method fails or your account is overdue, we may collect fees using other collection mechanisms.

Pricing

Prices may vary based on your location and other factors, and WhenDragonsSpeak.com reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant services. Refunds may be available for paid services as described in our Returns and Refunds terms below.

Payment options

Payment for services can be taken in one payment, or spread across a 6 month payment plan.

Payment Plans

When choosing the payment plan option to purchase a course, WhenDragonsSpeak.com will take an initial deposit upon purchase and the remaining balance will then be taken in equal, fixed amounts for a period of six months.

Payments will automatically be collected each month until the end of the plan.

If your card expires or if a payment is not authorised, we will retry payment up to three times. Upon the third failure, our services for you will be put “On Hold” in your dashboard and will be inaccessible until the payment issue is resolved.

Refunds & Returns

We do not refund any money for services that are scheduled.

Physical Printed Materials and Certificates

All return requests and cancellations must be notified to us in writing within 14 days of receiving your order.

Please notify us via the support widget in the bottom corner of the website, or email hello@universals.tv

WhenDragonsSpeak.com will confirm the refund process to you in response to your request.

You will be responsible for returning the goods to WhenDragonsSpeak.com at your own cost and risk, unless the goods are faulty.

As a result we recommend you get a free proof of postage certificate from the Post Office or send any parcel by a recorded delivery service.

Goods should be returned to:

WhenDragonsSpeak.com, magnoliaplein 11, 7121AM Aalten, The Netherlands

Items that are sent back or returned without prior authorisation from the customer service team will not be able to be processed for refund.

We regret that we cannot be responsible and will not issue refunds for returned items which never reach WhenDragonsSpeak.com are returned damage (including due to damage in transit).

Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase.

General Terms

We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms.

If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).

Company registration details

Universals.TV, WhenDragonsSpeak.com and The Universals is part of HANMEDA VOF registered at the Dutch COC in Arnhem, The Netherlands
Registered Office: Magnoliaplein 11, 7121AM Aalten, The Netherlands

Company registration number (COC): 72740868 ARNHEM, NL